In order for companies to provide their customers with unparalleled service and support Telargo offers a set of solutions that improve customer satisfaction and company's public image. It was designed for companies that wish to empower their customers and offer simple and user friendly access to information while the helpdesk personnel can provide them with more accurate information and assure better customer care.
Linetrack on Telargo Fleet Center containing essential information that the dispatcher can forward to a customer
Telargo® offers unique opportunities for direct customer access to information. Customers can automatically receive required information on cell phones, PDAs and e-mail alerts or can be much quickly informed through customer service center regarding shipment movement, package delivery Estimated time of arrival (ETA) and other information.
For trucking companies to keep their customer satisfied they must provide them with certain information that are important for a smooth supply chain process to take place. ETA calculations and shipment tracking offer accurate details that improve overall customer service.
Courier services strive towards providing their customers with a reliable service. Telargo Customer Information solution provides these companies with ETA and package tracking information that can be forwarded to their customers via SMS, call center or web so they are at all times informed where their package is and when they can expect it to be delivered.
When a customer has to wait for a field technician from one of the utility companies to come when he should have arrived hours ago, it does not attribute to your company’s public image and customer retention. In order to avoid these kinds of scenarios the Telargo Service offers accurate ETA calculations which eliminate customer waiting time and consequently improve customer satisfaction.
Taxi and limousine services rely on a timely customer pick up and drop off. Telargo service helps the dispatcher choose the nearest taxi and provide the customer with accurate ETA. Event notifications for customers via e-mail or cell text messages are available in cases of prescheduled events.
Public transit companies can improve customer service and customer retention through offering various information access modes to their passengers as possible. That is why the Telargo Service provides public transit operators with specially designed Passenger information services solution.
School bus companies must focus on three customer groups: the children, parents and the schools that hire them. When it comes to children as passengers the most important thing is Safety and security, whereas the parents also desire accurate information whether their child is on the bus (student identification) and pick-up/drop-off verification. The school personnel get access to exact school bus location and arrival/departure ETA.
Companies offering paratransit/on-demand services try to provide their customers with a higher degree of flexibility; the most flexible offer door-to-door service from any origin to any destination within service area. Up-to-date information is therefore vital to ensure accurate schedules and informing passengers. The Telargo Service help to utilize web portal to allow clients (passengers) to access information about the vehicles locations, estimated time of arrival, online tracking, etc.
